Terms of Use

These Terms of Use

Lawfully Australia Pty Ltd (ACN 656 083 340) trading as Lawlux (Lawlux) is an Australian law firm that owns and operates this website and the Reassure AI legal work platform (Reassure).

Please read and understand these Terms of Use.

These Terms of Use set out how you can use this website (including all information, articles, text, design, layout, video, source code, information architecture, APIs, graphics, onboarding processes and the artificial intelligence (AI) capabilities provided through Lixo AI), Reassure, and all information distributed by Lawlux on other platforms (including via social media, search and email) (Digital Services).

The AI capabilities of the Digital Services, on both this website (Lixo AI) and Reassure, are collectively referred to in these Terms of Use as the AI Services.

If you have any questions on these Terms of Use, please email hello@lawlux.com.au.

About Lawlux

Lawlux is an incorporated legal practice registered with the Victorian Legal Services Board (registration number E0027451).

Lawlux holds an approved professional indemnity insurance policy with the Legal Practitioners’ Liability Committee.

Lawlux is also a participant in the Law Institute of Victoria’s professional standards scheme. That scheme limits civil liability while ensuring high standards and ongoing improvement.

Consent

Who these Terms of Use bind

References to ‘you’ and ‘your’ in these Terms of Use are references to the person or entity that accesses or uses the Digital Services.

If you access or use the Digital Services on behalf of a company, partnership, trust, incorporated or unincorporated association, government body or other entity (an Entity), you do so as that Entity’s authorised representative. By accessing or using the Digital Services, you warrant that you have full authority to bind the Entity to these Terms of Use, that the Entity has authorised you to do so, and that the information you provide on the Entity’s behalf is accurate. In those circumstances, references to ‘you’ and ‘your’ in these Terms of Use are references to both you personally and the Entity, and you and the Entity are jointly and severally bound by these Terms of Use.

Where you access or use the Digital Services solely in your personal capacity and not on behalf of an Entity, references to ‘you’ and ‘your’ are references to you personally.

Consent to these Terms of Use

When you access or use the Digital Services, you are deemed to agree to these Terms of Use as they apply from time to time.

If you do not, you must immediately cease access and use of the Digital Services.

Legal information, not legal advice

The Digital Services include general legal information intended to assist Australian businesses and individuals.

Information displayed in, generated by or provided through the Digital Services (including any output of the AI Services) (Content) is of a general nature, may not be accurate, is not comprehensive, does not constitute legal advice and must not be relied on as legal advice.

Although Lawlux attempts to ensure that Content is accurate, it does not guarantee the accuracy, completeness or appropriateness of Content. Lawlux is not required to update or correct any Content.

You should seek legal or other professional human advice before using or relying on any Content.

No solicitor-client relationship

Your access or use of the Digital Services (including, for the avoidance of doubt, the AI Services) does not create a solicitor-client relationship between Lawlux and either you or any third party.

A solicitor-client relationship will only arise when an engagement agreement is signed by Lawlux and another party (an Engagement Agreement). The scope, duties and protections of the solicitor-client relationship (including duties of confidentiality and the application of client legal privilege to communications with Lawlux) are then set out in, and limited by, the terms of that Engagement Agreement.

If there is any inconsistency between these Terms of Use and an Engagement Agreement, the Engagement Agreement prevails to the extent of the inconsistency.

Until an Engagement Agreement is in place:

• Neither Lawlux, nor any Lawlux lawyer, is acting for you or any third party,
• no duty of care, fiduciary duty or professional duty is owed to you in relation to the Digital Services,
• client legal privilege does not attach to communications between you and Lawlux through the Digital Services, and
• any Content provided is general legal information only and must not be treated as advice tailored to your circumstances.

Your obligations

When you access or use the Digital Services, you will not, and will not attempt to:

• copy or reproduce any Content,
• use the Digital Services for any purpose other than personal or internal business purposes (and, where these Terms of Use specify a testing, research or pilot basis, only on that basis),
• reverse engineer, disassemble or decompile the Digital Services,
• access or use the Digital Services for the purpose of building a similar or competitive product, or incorporating the Digital Services into your or a third party’s products or services,
• unless specifically requested by Lawlux, upload another person’s personal information,
• upload information, documents or communications that are, or could be, the subject of client legal privilege, legal professional privilege or a confidentiality obligation owed to a third party, where doing so could waive that privilege or breach that obligation (see ‘Privileged information you must not upload to the AI Services’ below for further guidance),
• damage or potentially damage the reputation of Lawlux or its directors, shareholders, employees, contractors or related bodies corporate,
• impact the security, stability or operation of the Digital Services, or
• upload or embed viruses, or any inappropriate, illegal or malicious content.

These Terms of Use are not limited or amended by any other Content.

Lawlux’s AI Services

This section sets out additional terms on which you may access and use the AI Services.

About the AI Services

Lawlux delivers AI legal information and document services in two ways:

• Lixo AI, a legal Q&A experience and legal product workflows for prospective clients and the general public on Lawlux’s website, and
• Reassure, a secure client legal platform that offers agentic AI legal research, document storage and review, document workflows, legal health checks, escalation to a Lawlux lawyer and other legal services to users and clients.

Reassure performs similar core AI functions to Lixo AI (legal Q&A, search and legal product workflows), together with additional features. The two services share Lawlux’s underlying AI Services architecture.

The AI Services use a combination of:

• multiple third party large language models, some of which are hosted by Lawlux on Lawlux controlled infrastructure in Australia, and some of which are accessed by Lawlux under enterprise commercial agreements with overseas providers,
• Lawlux’s curated legal database, together with Lawlux’s proprietary retrieval, orchestration and product engineering software, and
• publicly available data sources, including Australian Government databases, which are used for onboarding, conflict checking and search.

As part of the AI Services, a user submits information, questions, prompts, documents and other materials (Inputs), and the AI Services generate responses, answers, summaries, drafts, classifications, analyses and other outputs (Outputs).

Lawlux does not develop its own large language models. None of the third party large language models that Lawlux uses in the AI Services (whether hosted by Lawlux or accessed under enterprise commercial agreement) uses Inputs, Outputs or any other client or user data to train, fine tune or otherwise improve those models.

The AI Services perform a range of functions, including:

• providing general legal information in response to user questions,
• gathering information from users to prepare legal documents and outputs through agentic and structured workflows subject to a separate Engagement Agreement,
• obtaining publicly available information from Australian Government databases for onboarding and conflict checking purposes,
• within Reassure, allowing users to upload, store, review and ask questions about documents in a secure environment,
• within Reassure, allowing users to build and use AI skills and document or organisational Health Checks, and
• within Reassure, allowing users to escalate AI answers to a Lawlux lawyer for advice subject to a separate Engagement Agreement.

Details on:

• the sub-processors that may receive personal information in connection with the AI Services, including the countries in which they may process information, is in the Privacy Policy, and
• how the AI Services are architected and operated, and Lawlux’s AI governance arrangements, is in Lawlux’s AI Governance Policy.

Status of the AI Services

Lawlux improves and expands the AI Services based on its product roadmap and client feedback. Currently, Lawlux offers:

• Lixo AI on a testing, non-commercial basis for research purposes only,
• Reassure on a free 10 week pilot that covers Australian employment and industrial relations law. Features, performance, security controls, fees and availability may change without notice during this period. After the pilot, Reassure will be a paid product and expand into other practice areas.

No solicitor-client relationship through the AI Services

Your access or use of the AI Services (and any information, response, summary, draft or other output that the AI Services provide to you) does not create a solicitor-client relationship between Lawlux and either you or any third party.

A solicitor-client relationship will only arise on the execution of an Engagement Agreement between you (or the entity you represent) and Lawlux. Until then:

• Lawlux is not acting as your lawyer in respect of any matter you raise through the AI Services,
• Outputs are general legal information only, not legal advice tailored to your circumstances,
• no duty of care, fiduciary duty or professional duty is owed to you in respect of the AI Services or any Output,
• client legal privilege does not attach to your Inputs, communications with, or content you upload to, the AI Services, and
• Lawlux is not retained to act, advise or carry out work for you, even if the AI Services suggest, draft or facilitate a possible course of action.

Your responsibilities

When you access or use the AI Services, you agree, warrant and represent that:

• you are at least 18 years of age and authorised to bind any entity on whose behalf you access or use the AI Services,
• your use of the AI Services is on a testing, evaluation and (during the pilot and research phases) non-commercial basis, and you will independently evaluate each Output for accuracy, completeness and appropriateness before using it for any decision or action,
• you will not rely on the AI Services or any Output as legal advice and will seek advice from a qualified lawyer (whether Lawlux under an Engagement Agreement or another lawyer) before taking, omitting or recommending any action of legal or financial significance,
• you will provide accurate, complete and not misleading information when prompted, and will notify Lawlux promptly in writing if information you previously provided becomes inaccurate, incomplete or misleading,
• you will use the AI Services only for lawful purposes and in accordance with these Terms of Use,
• you will not use the AI Services to circumvent their intended features, functionality or limitations, to attempt to derive their underlying models, prompts or training data, or to develop a competing product or service,
• you will keep your access credentials secure and will not share, transfer or permit any other person to use your account, and
• you will comply with all applicable laws (including export, sanctions, anti-money laundering, intellectual property, privacy and confidentiality laws) in connection with your use of the AI Services.

Privileged information you must not upload to the AI Services

You must not upload, enter, paste, attach or otherwise make available to the AI Services any information, document or communication that is, or could be, the subject of client legal privilege, or that, if disclosed to the AI Services, could result in a waiver, limitation or loss of that privilege.

This is the most important restriction in these Terms of Use. The following explainer is provided as general information (not legal advice) to help you assess what content sits within this restriction. If you are unsure whether a particular document is privileged, you should not upload it and should seek legal advice.

What is client legal privilege?

Client legal privilege (also known as legal professional privilege) is a substantive legal right that protects certain confidential communications between a client and their lawyer from being compelled to be produced or disclosed (including in litigation, to regulators and to other third parties). In Australia, privilege has two limbs:

• Legal advice privilege – it protects confidential communications between a client and their lawyer (including in-house counsel acting in their legal capacity) made for the dominant purpose of the lawyer giving, or the client receiving, legal advice. This covers not only the advice itself but also the surrounding communications (instructions, drafts, file notes and internal discussions) where the dominant purpose test is met.
• Litigation privilege – it protects confidential communications between a client, their lawyer and/or third parties (such as expert witnesses, investigators or consultants) made for the dominant purpose of use in existing, pending or reasonably anticipated litigation or other adversarial proceedings (including regulatory investigations and arbitrations).

Related concepts that may also apply include common interest privilege (where parties with a sufficient common interest share privileged material without waiving privilege) and joint privilege (where two or more clients jointly retain the same lawyer). These do not generally protect a disclosure of privileged material to an unrelated party such as a third party platform.

Examples of content that is, or may be, privileged

Without limiting the limbs above, the following types of content are commonly privileged and must not be uploaded to the AI Services during the pilot or otherwise outside an Engagement Agreement:

• a written legal advice, memorandum of advice, opinion or letter of advice prepared by an external or in-house lawyer for you or your business,
• emails, letters, file notes or chat messages between you (or your business) and your lawyer that record, request or discuss legal advice,
• instructions to a lawyer, briefs to counsel and counsel’s opinions or advice notes,
• drafts of any of the above, including marked-up or commented versions,
• the factual inputs prepared for the dominant purpose of obtaining legal advice or for use in litigation (for example, chronologies, witness statements, summaries of facts, and Q&A documents prepared by you or your team for your lawyer),
• privileged investigation reports and the underlying witness interviews, evidence collation, expert reports and management summaries where the dominant purpose of the investigation was the giving of legal advice or use in litigation,
• board papers, management papers, internal memoranda and presentations that summarise, attach or extract privileged legal advice, and
• settlement strategy documents, ‘without prejudice’ communications and litigation case theories prepared in the context of actual or reasonably anticipated litigation.

If a document contains both privileged and non-privileged information, the privileged aspects are still protected – uploading the document risks waiving privilege over the privileged aspects.

How privilege can be waived

Privilege can be waived in several ways. Uploading privileged material to the AI Services may result in one or more of the following:

• Express waiver – voluntary, intentional disclosure of privileged material to a third party that is not within the circle of confidence (for example, a third party platform, supplier or counterparty).
• Implied or imputed waiver – acting in a way that is inconsistent with the maintenance of confidentiality over the privileged material. Disclosing privileged content to a third party, including by uploading it to a service Lawlux is not retained on, can be treated as conduct inconsistent with confidentiality.
• Issue waiver – putting the substance of the legal advice or the legal reasoning in issue (for example, by relying on having received legal advice as a defence, or by referring to the advice in a public document).
• Associated material waiver – disclosing part of a privileged document or the conclusion of advice can, in some circumstances, result in waiver over the balance of the document and the underlying inputs (instructions, factual background, drafts). This is why disclosing only the ‘outcome’ of a privileged advice or report is not necessarily safe.
• Inadvertent disclosure – although Australian courts may, in some cases, decline to find waiver where disclosure was genuinely inadvertent and prompt steps are taken to retrieve the material, this is not guaranteed and depends on the circumstances. You should not rely on the inadvertent disclosure exception when deciding what to upload.

Each of the above situations is fact specific, and the position in Australia continues to develop, particularly in relation to AI. Lawlux’s recommendation is to assume that uploading any privileged or potentially privileged material to the AI Services could waive privilege, and to refrain from uploading it.

Your acknowledgements

You acknowledge and agree that:

• the AI Services are not a privileged or confidential legal advice channel until an Engagement Agreement is in place, and Lawlux is not in a position to assert client legal privilege over content you upload during the pilot or other testing/research phases,
• you are solely responsible for assessing whether content is, or could be, privileged before uploading it to the AI Services, and where you are unsure, you will not upload it,
• if you upload privileged or potentially privileged content in breach of these Terms of Use, you do so at your own risk, you release Lawlux from any liability arising from any actual or alleged waiver, limitation or loss of privilege caused by that upload, and you must notify Lawlux immediately so Lawlux can consider appropriate steps, and
• Lawlux may at any time delete, quarantine or refuse to process content that, in its reasonable view, may have been uploaded in breach of this clause.

Nature and limitations of AI Outputs

The AI Services rely on AI, including third party large language models, in combination with Lawlux’s curated legal data and engineering controls. Outputs may be biased, inaccurate, incomplete, out of date, offensive, inconsistent or not unique. Outputs are not equivalent to advice from a human lawyer or other human professional.

The AI Services are not designed to be used as the sole basis for any decision of legal, financial, regulatory, health, safety or other significance. You must independently verify any Output (including by obtaining advice from a qualified human lawyer) before relying or acting on it.

Inputs and Outputs, intellectual property

Your Inputs

As between you and Lawlux, and subject to the rights of third parties, you retain all right, title and interest in your Inputs. You are solely responsible for ensuring you have all rights and permissions necessary to submit each Input to the AI Services, and that doing so does not infringe the rights of any third party or breach any obligation you owe to a third party (including any obligation of confidentiality or any rights subject to client legal privilege).

Licence to Lawlux over Inputs

You grant Lawlux a perpetual, worldwide, royalty free, non-exclusive, sub-licensable right to host, process, store, copy, analyse and create derivative works from each Input (and all information within it) for the purposes of:

• providing the AI Services and the other Digital Services to you,
• operating, maintaining, evaluating, benchmarking, monitoring, securing, expanding and improving the AI Services and the other Digital Services,
• developing new products, services, features and workflows, and
• complying with Lawlux’s legal, regulatory, professional and risk management obligations.

How Lawlux improves the AI Services

Lawlux takes the protection of information from its users and clients seriously. In that regard:

• Lawlux does not develop, train or fine tune large language models.
• Lawlux does not provide Inputs, Outputs or your feedback to any third party large language model provider for the purpose of that provider training, fine tuning or improving its model.
• The third party large language models that Lawlux uses in the AI Services do not use Inputs, Outputs or any other client or user data to train, fine tune or otherwise improve those models.

Lawlux does review and analyse Inputs, Outputs and any optional client feedback for the purposes of evaluating the quality of the AI Services, improving the quality (including functionality and scope) of Lawlux’s AI legal research, improving Lawlux’s curated legal data and proprietary software, and improving and developing Lawlux’s product offerings. In that regard:

• Lawlux’s review and analysis may take place using identified or deidentified information in accordance with all information barriers and confidentiality obligations and the Privacy Policy.
• If Lawlux changes the way in which Inputs, Outputs or feedback are used for these improvement purposes in a way that adversely affects you, Lawlux will notify you in accordance with the ‘Changes to these Terms of Use’ clause.

Third party AI providers

Inputs and Outputs are processed by third party large language models that Lawlux hosts on its own infrastructure in Australia and accesses under enterprise commercial agreements with overseas providers.

None of those models uses Inputs, Outputs or any other client or user data to train, fine tune or otherwise improve models.

The enterprise providers are each contractually prohibited from using Inputs to train their foundation models and process each request independently without cross customer learning. AI inference at the enterprise providers’ endpoints may occur outside Australia (see the ‘Data, storage and cross border processing’ clause below). The identity of, and countries of processing for, Lawlux’s sub-processors is set out in the Privacy Policy.

Outputs

As between you and Lawlux, Lawlux retains all right, title and interest in the AI Services and in the underlying models, system prompts, instructions, curated legal data, proprietary software, code and other materials used to generate Outputs.

Lawlux grants you a perpetual, worldwide, royalty free, non-exclusive licence to use each Output that is generated for you for your own personal or internal business purposes. You will not (and will not permit any other person to):

• use any Output to train, fine tune, evaluate, develop or improve a competing AI product or service, or
• resell, redistribute or sublicense any Output as a standalone product or service.

Copyright in AI generated content

You acknowledge that the existence and scope of copyright in AI generated content is uncertain under Australian law and that an Output may not attract copyright. Lawlux makes no representation or warranty that any Output is original, protected by copyright, or does not infringe the intellectual property rights or copyright of a third party. You are solely responsible for ensuring your use of any Output complies with intellectual property and other laws.

Moral rights consent

To the extent that moral rights subsist under the Copyright Act 1968 (Cth) in any Input or Output, you consent (for yourself and, where you are authorised to do so, on behalf of the relevant author) to all acts or omissions by Lawlux and persons authorised by Lawlux in connection with the Inputs and Outputs that would, but for this consent, be inconsistent with your moral rights (including the right of attribution, the right against false attribution and the right of integrity).

Consumer guarantees

Nothing in this section excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

Engagement Agreement work

Where you are a client of Lawlux under an Engagement Agreement, the intellectual property, ownership, reliance and confidentiality terms of that Engagement Agreement apply to legal work performed for you under the engagement, in priority to this clause. This clause continues to apply to your use of the AI Services for purposes that are not part of the engagement.

Data, storage and cross border processing

Inputs, Outputs and other structured data generated through the AI Services are stored on Lawlux’s primary infrastructure in Australia.

AI inference (the calls Lawlux makes to the third party large language models used in the AI Services) involves transmission of the relevant Input and surrounding context to a model endpoint. Some of those endpoints are located outside Australia. The relevant providers are contractually obliged not to retain Input or Output content between requests for the purpose of training, and process each request independently.

Further detail on how Lawlux collects, stores, uses and discloses personal information, on the sub-processors that may receive personal information and on cross border data flows, is set out in the Privacy Policy.

Access, suspension and termination

Lawlux may, at its discretion and at any time, with or without notice:

• grant, limit, condition, suspend or terminate your access to the AI Services (in whole or part),
• modify, withdraw or replace any feature or part of the AI Services,
• decline to process, or delete, any Input or Output, and
• end a pilot, or transition any AI Service into a paid or different service tier.

On termination or expiry of your access, Lawlux may retain or delete Inputs and Outputs in accordance with the Privacy Policy, its other policies and Lawlux’s legal and professional obligations.

Service specific provisions

The following terms apply to each specific AI Service in addition to the terms above. If there is any inconsistency between the common provisions and the service specific provisions, the service specific provisions prevail to the extent of the inconsistency.

Lixo AI – public website legal Q&A

The public website legal Q&A is provided on a testing, non-commercial basis for research purposes only. Coverage is initially focused on certain aspects of Australian employment and industrial relations law and will be expanded over time.

Unless specifically requested by the Q&A, you will not provide it with:

• corporate information (including a company’s confidential information, name, ABN, ACN, address or other identifying information),
• personal information (including information, or an opinion, that could identify an individual, such as an individual’s name, signature, address, phone number, date of birth or employment records), or
• sensitive information (including information or an opinion about an individual’s health, genetics, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, or criminal record).

If you do provide the public Q&A with personal information, you request Lawlux (including any necessary third parties) to process that information in order to provide Outputs.

Lixo AI – legal product workflows on the public website

The legal product workflows on the public website gather the information required to prepare legal work using a structured workflow. When you use the legal product workflows, you agree that:

• you consent to Lawlux storing and using your answers for the purposes set out in the Privacy Policy, including to deliver legal services and information,
• your answers will be accurate and complete, and
• you will inform Lawlux immediately in writing if you provided any inaccurate, incomplete or misleading information in an answer.

Reassure

Reassure is Lawlux’s secure legal work platform. Reassure uses the AI Services described above to allow users to:

• ask Lawlux’s legal research AI questions and, in appropriate cases, escalate answers to a Lawlux lawyer for advice (subject to a separate Engagement Agreement),
• store, review and ask questions about uploaded documents in a secure environment (subject to the prohibition on uploading privileged information above),
• perform health checks and access legal document workflows, and
• develop or use bespoke legal workflows.

Reassure is being released initially in a 10 week pilot covering Australian employment and industrial relations law and will be expanded over time to additional practice areas. During the pilot, features, performance, security controls, fees and availability may change without notice.

Reassure – clients also engaged under an Engagement Agreement

If you are also a client of Lawlux under an Engagement Agreement, your use of Reassure does not, by itself, alter the scope of that engagement. Communications you have with Lawlux through Reassure are not automatically subject to client legal privilege. Privilege attaches only to communications that are made for the dominant purpose of giving or receiving legal advice from Lawlux under the engagement, and that otherwise meet the requirements for client legal privilege at law. If you are unsure whether a particular Reassure communication is privileged, please confirm with your Lawlux lawyer before treating it as privileged.

Where the Engagement Agreement deals with your access to, or use of, Reassure (for example, by including Reassure access as part of the engagement), the terms of the Engagement Agreement apply in priority to this section to the extent of any inconsistency.

Reassure subscription

Reassure is offered on a subscription basis. The specific commercial terms that apply to your Reassure subscription (including the plan, the subscription fee, the billing cycle, the payment method, the renewal mechanic and the included features) are set out in either:

• a Reassure subscription order accepted by you (in writing, including by electronic acceptance through Reassure), where you subscribe without engaging Lawlux for legal services, or
• your Engagement Agreement with Lawlux, where Reassure access is included as part of an engagement that also covers legal services from Lawlux.

In each case, those documents are the contractual basis for the subscription fee and the commercial terms. These Terms of Use govern your use of Reassure.

Subscription terms that apply in the absence of contrary terms in your Reassure subscription order or Engagement Agreement:

• Renewal – your subscription will automatically renew at the end of each billing period at the then current fee for your plan, unless you cancel before the end of the period or Lawlux notifies you that the subscription will not be renewed.
• Cancellation – you may cancel your subscription at any time with effect from the end of the then current billing period. Cancellation does not entitle you to a refund of fees already paid for the current period, except as required by law (including the Australian Consumer Law).
• Fee changes – Lawlux may change the fees for any subscription tier on at least 30 days’ written notice in accordance with the ‘Changes to these Terms of Use’ clause. If you do not accept the change, you may cancel your subscription before the change takes effect without penalty, and the existing fees will continue to apply until the end of the then current billing period.
• Non-payment – Lawlux may suspend or terminate your access to Reassure if any subscription fee is not paid by its due date and remains unpaid following written notice.
• No legal services through subscription alone – a Reassure subscription, by itself and without an Engagement Agreement, does not include legal services from Lawlux.

IP & copyright

Lawlux either owns or licenses all rights, title and interest (including copyright, patents, inventions, source code, trade marks, design rights, and other intellectual property rights) in the Digital Services.

Your access or use of the Digital Services does not grant you any copyright, designs, trade marks or other intellectual property or material rights related to the Digital Services.

Without Lawlux’s prior written consent, you will not:

• display, publish, copy, amend, adapt, make derivative works of, commercialise or distribute to third parties any Content, or
• use Lawlux’s registered trade marks. Lawlux has registered Lawlux, Lixo and Lawlux’s logo as Australian trade marks. Lawlux also claims rights in the name Reassure as used in connection with the Digital Services.

No liability

Lawlux makes no warranties, guarantees or representations in connection with the reliability, availability, completeness, currency, legality, suitability, accuracy or security of the Digital Services.

To the maximum extent permitted by law, Lawlux is not, and its directors, shareholders, employees, contractors and related bodies corporate are not, liable to you or any third party for direct, indirect, incidental, special, consequential or other loss or damage in connection with the Digital Services (including any Content, Output, loss of data, website link, outage, defect, removal of access or the transmission of any malicious content, virus or corrupted information).

You access and use the Digital Services at your own risk.

If any law implies a condition or warranty into these Terms of Use that cannot be excluded at law, Lawlux’s liability for any breach of that implied condition or warranty will be limited (to the extent permitted by that law) to the resupply of (or payment to resupply) the applicable service.

Lawlux’s liability under or in connection with these Terms of Use is also subject to, and limited by, the Law Institute of Victoria’s professional standards scheme to the extent that scheme applies.

Security

Lawlux’s bank account details have not changed.

If you receive a communication that alleges a change to Lawlux’s bank account details, please immediately call Lawlux. Do not transfer funds to Lawlux until you have verbally confirmed the correct account details with Lawlux.

Email creates a significant risk of cyber fraud. You agree that electronic communications with Lawlux and documents sent electronically are not secure, and that Lawlux is not liable for any loss or damage that arises if those communications or documents contain a virus, or if an unauthorised third party accesses, copies, records, reads or interferes with them.

All emails from Lawlux use the @lawlux.com.au domain.

If you receive an email that purports to be from Lawlux but does not use the @lawlux.com.au domain, please:

• treat the email as fraudulent,
• do not click on any link in the email, reply to the email or forward the email, and
• immediately call Lawlux or send a screenshot of the email to hello@lawlux.com.au.

Lawlux may restrict access to all or part of the Digital Services on an individual, group, entity, account or geographical basis.

Links

Lawlux does not make any representation about the accuracy of, or accept any liability for, the contents of third party websites referenced or linked on the Digital Services.

You may only link to this website if Lawlux provides prior written consent.

Indemnity

You will indemnify, hold harmless and keep indemnified on an ongoing basis Lawlux and its directors, shareholders, employees, contractors and related bodies corporate from and against any loss, liability, costs and reasonable legal fees suffered or incurred by them from any claim, action, proceeding or action against them (or threatened against them) where the loss or liability arose or was in connection with Lawlux complying with these Terms of Use, or your breach of these Terms of Use (including any breach of your obligations relating to Inputs and prohibited content in the AI Services section).

Feedback

Your feedback is important. If you provide feedback to Lawlux, and unless you request otherwise, Lawlux may use that feedback on its Digital Services for marketing purposes and to improve the AI Services and the other Digital Services.

Unsolicited communications

The email addresses and contact numbers listed on the Digital Services are for the purpose of contacting Lawlux and its employees in relation to Lawlux’s business and the provision of legal work.

Lawlux and its employees do not consent to receiving unsolicited communications.

Privacy policy

These Terms of Use include Lawlux’s Privacy Policy as amended from time to time and your consent to it.

Lawlux will only collect, store, use and disclose personal information in accordance with the Privacy Policy.

Changes to these Terms of Use

Lawlux may change these Terms of Use from time to time. Any change will take effect from the date set out in the updated Terms of Use or, if no date is specified, the date the updated Terms of Use are published on the Digital Services.

Lawlux will only change these Terms of Use for one or more of the following reasons:

• to reflect a change in applicable law, regulation, professional rule or regulator or court direction,
• to reflect a change in the features, functionality, security, technology, fees or operation of the Digital Services,
• to clarify, correct, simplify or update the Terms of Use,
• to address a new or changed risk, including a privacy, security, integrity, fraud or misuse risk,
• to reflect a change in Lawlux’s sub-processors, suppliers, hosting arrangements or business structure, or
• for any other reason that is reasonable in the circumstances.

If a change is not a material change, Lawlux may make the change with effect from the date of publication on the Digital Services.

If a change is a material change that adversely affects you (for example, a material change to the fees, your obligations or your rights), Lawlux will:

• give you at least 30 days’ written notice of the change before it takes effect, by email to the address you have provided to Lawlux and/or by prominent notice in Reassure or on the website,
• clearly identify what is changing, when the change takes effect, and how you can review the updated Terms of Use, and
• allow you, at any time before the change takes effect, to close your Reassure account and stop using the Digital Services without penalty. If you do so, the previous Terms of Use will continue to apply to your use of the Digital Services up to the date you close your account.

If you continue to access or use the Digital Services on or after the date a change takes effect, you are deemed to have accepted the updated Terms of Use.

Nothing in these Terms of Use permits Lawlux to vary, after a matter has commenced under an Engagement Agreement, the terms of that Engagement Agreement other than in accordance with its own terms.

Lawlux may also be required by law, regulation or a regulator or court direction to change these Terms of Use on shorter notice (or with immediate effect). In that case, Lawlux will give you as much notice as is reasonably practicable in the circumstances.

Jurisdiction

The Digital Services and your use of them are governed by the laws in force in Victoria, Australia.

In the event of a dispute in connection with the Digital Services, Victorian courts will have non-exclusive jurisdiction.

If you access the Digital Services from outside Australia, you remain responsible for complying with your local laws.